Stay organized and compliant with built-in tools that help teams manage complaints from intake to resolution. Includes:

Complaint Inbox – View, sort, and prioritize incoming complaints across your organization in one centralized hub.
Threaded Messaging – Keep all internal notes and team conversations tied directly to each complaint record.
Task Assignment – Assign complaints to team members with due dates, status updates, and visibility controls.

Maintain transparency and institutional memory with robust search and resolution tools. Includes:

Searchable Archive – Search across current and past complaints using keywords, tags, or filters.
Audit Trail – Track every step from submission to resolution for defensible, compliant handling.
Resolution Delivery – Send final updates or outcomes directly to the original submitter with clear closure.

Easily collect and route complaints from the public in a way that’s streamlined, secure, and trackable. Includes:

Public Submission Portal – Offer a simple, branded web form for community members to file complaints directly to your organization.
Smart Routing – Automatically assign complaints to the correct department or individual based on category, school, or issue type.
Acknowledgment Messaging – Automatically send confirmation messages to complainants with a case number and next steps.

Let’s Talk

Interested to learn more? Let’s show you exactly how we can simplify things.